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Return & exchange

At Star Kebab, we strive to provide high-quality food and excellent service. If you experience any issues with your order, please review our policy below.

 

1. Food Quality Issues

If your order is incorrect, damaged, or does not meet quality standards, please contact us within 30 minutes of receiving your order. We may offer:

  • A replacement of the same item.

  • A refund or credit for future orders (subject to approval).

 

2. Non-Refundable Items

We do not accept returns or exchanges for:

  • Food that has been partially eaten or altered.

  • Orders where customer preferences (e.g., spice level) were not specified correctly.

  • Delays caused by external factors (e.g., traffic, weather).

 

3. How to Request a Refund or Exchange

To request a refund or replacement, please provide:

  • Your order number and receipt.

  • A clear photo of the issue (if applicable).

  • Contact us via [Phone] or [Email] within the stated time frame.

 

4. Refund Processing

Approved refunds will be processed within 2-7 business days to your original payment method or as store credit.

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5. Cancellations & Changes

  • Dine-in & Takeaway: Orders cannot be canceled once prepared.

  • Delivery: Cancellations must be made within 5 minutes of order placement.

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